SHIPPING & RETURNS POLICY
Shipping Policy
At Kokyuu, we are committed to delivering your orders promptly and efficiently. Please review our shipping policies below.
Processing Time
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Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated as a flat rate based on location.
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Shipping Destinations
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We currently ship to addresses within Canada and Internationally.
Returns Policy
At Kokyuu, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product under the following conditions.
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Return Eligibility
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Returns must be initiated within 30 days of the purchase date.
Return Process
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Contact our customer service team at info@kokyuushop.com to initiate a return. Please include your order number and reason for the return.
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Once your return is approved, we will provide you with a return shipping address.
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Please package the item securely and ship the item to the provided address.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping Returns
Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@kokyuushop.com with your order number and a photo of the damage. We will arrange for a replacement or refund.